Royal Prestige
Reviews and Complaints
Phoenix, Arizona
Damage pot.
I am very happy the I got a 14 piece set as a wedding gift in 1994.
The person who gifted has passed away.i need to know if I can get some air valve, they're all damage now and my 5 qt pot bottom has erupted in 3 areas eruptions size.25cnts coin.pls I like to have those replaced if possible. yanetcabanilla@***.com
User's recommendation: Buy them they're the best...
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Verified ReviewerUpset
Nobody answered many call to customer service they said waiting time is 10 min when time is up they just cant connect you
Preferred solution: Answers about billing that never send me a bill and now they said I’m on collections also the seller don’t even answer my calls
User's recommendation: Not at all
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Verified ReviewerCancelar una orden
Hola buenos días. Estoy llamado.
Para cancelar mi orden número 15013**** porque la verdad ahorita no la necesito . Muchas Gracias por sus servíos
Preferred solution: Full refund
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Verified ReviewerOver charged
Recently my father bought a blender from Royal prestige usually theres sales people that come to your house and pressure you to buy kitchen ware which is where my father got pushed to buy a supposedly $500 blender that it came up to $1,392.45. It frustrates me because this people call you non stop and pressures you to buy stuff that you actually dont even need.
I understand they might use a marketing strategy to push people to buy but its unfair to lie and manipulate your customers by saying that you have some cash rewards that you can use towards your purchase but at the end you end up paying the full price which doesnt make senses .
This is for customers who plan to buy anything from them. Thank you for your time!
- Overcharged
Preferred solution: Price reduction
User's recommendation: Don’t believe everything they say
Glendale, Arizona
Poor customer, service, and product not as advertised
I purchased an air purifier with the price of $2000. When I received the package I decided not to open it till the sales rep comes to my home to do a demonstration.
When she showed up and open up the package as we were looking at it, I realize that there was no way to turn it on which meant the power cord was not in the package.
Once I called customer service regarding the matter the representative didnt show empathy as to why I was upset that what I was purchasing did not come complete. That to me, just shows lack of interest in providing good customer service to those people that are spending this much money.
Houston, Texas
Bad non stick product
Is been 5 months since I purchase the non stick product and is been a nightmare with customer service and distributor, I havent use the product in that time because they came defective and after that I have to pay shipping to send it back and get the process of warranty, no only pay the product every month but I cant use it, this is the worse product and company for the money they cost
User's recommendation: Don’t buy this product, personally this is my first and last, I don’t show the product because I haven’t received yet
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Verified ReviewerProducto comprado en un alto precio y se dañó a los 15 dias
U Esta es la compañía más estafadora que he visto. Me encontré con un representante de RP llamado Raymond Torrealba, le pregunté por sus productos y comenté que quería un buen sartén que no se pegara la comida, el fue a mi casa y me enseñó un juego de salten de 2000 dólares que según el tenia garantía de por vida, piedra volcánica y acero quirúrgico, ese día mi esposo que estaba en casa le cuenta que nos gusta mucho cocinar que si estaba seguro del producto y el afirmó que era lo mejor, yo me quedé con el producto y los 15 dias el producto estaba dañado, ellos no me quieren quitar el financiamiento porque no tienen póliza de satisfacción del cliente solo tienes 3 dias para devolver el producto sin usarlo y el producto llegó a la casa en 7 days por FedEx so todo es una mentira,sin lo peor.El señor Torrealba no me contestaba las llamadas ni mensajes por mi queja y el por gandio me mostró solo los más caros y no los bueno para mi uso, los sartenes vendidos son para cocinado en bajas temperaturas lo cual no fue aclarado.
- Warranty
- Ladrones
- Mala
- How the supervisor nor the sellers keep there words
- I feel cheated
Preferred solution: Full refund
User's recommendation: Ni le compren nada a esta compañía y este señor es un estafador
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Verified ReviewerGarantia
NO!!! RECOMENDED, NOW THEY STILL BUYERS WITH THE SHIPPING AND
WARRANTY. 0% RECOMMENDED, AFTER PANDEMIC PEOR
- Good products before in the first edition
Baltimore, Maryland
Defective product and no refund policy
Hycite / Royal Prestige does not stand behind their product, there is no guaranty they help with any defective product, only say the apply the guaranty to exchange but no refund. The agent did not explain that once open the box it is not possible to return the item. It is frustrating Royal Prestige only wants your money, their selling practices are deceiving
User's recommendation: Avoid Royal Prestige at all causes
Estafadores
escribire esto en español me estafaron con un modos operandi en el cual cai y aun no lo puedo creer el vendedor llevó a su esposa embarazada a mi apartamento para ofrecerme el producto y utilizar el embarazo de su esposa como anzuelo y que yo tuviera pesar y les comprara el producto y ahora han dañado mi credito el cual apenas estaba empezando a construir estafadores y mentirosos los vendedores de royal prestige son unos mentirosos
- La forma en que su vendedor me utilizo
Preferred solution: Quiero que se lleven su producto de mi casa y me eliminen de esa cuenta morosa que ahora a dañodo mi credito aqui en los USA
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Verified ReviewerResolved: Licuadora
Company fixed the issue and I have been provided with full refund.
- Mala
- Warranty
- Le hablan bonito de producto al final dolores de cabeza
- Deciteful
- Muy costoso
- Harassing phone calls and lack of customer service
Preferred solution: Full refund
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
New York, New York
May refund may $300 dollars to a pay to the representative for the item I m never received the woman please a want may money I make complaints to consumers affairs tomorrow osiris R collado 718669****
3 representative from prestic is chowing the prestic product I kook in a buyer the product I costs $900 dollars I asked my for $300 For from a given the money $300 dollars but am still wiring for may item us may refund in happened last month now September please osiris R collado 718669**** please do something tank please respond soon 07358****
- Please
- Please may grill us may refund
Preferred solution: Full refund
User's recommendation: To send people ones to sell you products a pay. Cash chi not give mí resi
Chicago, Illinois
Hablo por unas garantias
Me tienen en espera y cuando llega mi turno me terminan la llamada. Eh estado en espera llamando y dicen que estoy en el turno 17 y cuando llega mi turno me terminan la llamada.
User's recommendation: Que mejoren el servicio por favor
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Verified Reviewer |
Boston, Massachusetts
Horrible
After horrible place ! Took my credi from 700 to 475 in 4 months .
My sales rep has me on no reply. He didnt communicate that my merch got stolen . Now I lost 300 points on my credit and he wont even write back to me .
His name is KEVIN BELL IN DORCHESTER MASS . Please stay away from this fraudulent company
Preferred solution: Full refund
Atlanta, Georgia
False information and promises
I was made believe that I could easily apply and obtain a scholarship to attend the local technical college, $2500 per semester, to be exact. This information is false.
I returned the product that I had purchased and theyre calling me. I called the main number and I was told that I cant even get a replacement for a pot with a broken handle.
Preferred solution: Deliver product or service ordered
User's recommendation: Do not believe what they tell you unless it is I writing
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You're looking for "sympathy", not "empathy". The latter would apply only if the customer service person had purchased a $2000 air purifier without a power cable. You want : "Sure, we will send you a cable via FedEx overnight" , not "Oh I hate it when I buy an appliance missing the power cable".