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This has been resolved, she contacted Customer Care at Hy Cite. We have removed the price of the cartridge from her account and apologized for her frustration. She has received a cartridge at no charge and I explained that she never contacted us about a problem with...
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Our Customer Service department is contacting Isidra Diaz so she may return her 7 ply pans that are separating for replacements per our warranty which covers, handles, top knobs, whistles and manufacturing defects. Our Customer Service number is on our websites and...
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Royal Prestige's reply to:

Ms. Monarrez called and spoke to the credit department, Customer Care and the Customer Care Manger on 2/23/16. As Customer Care Manager I explained the contract that she had signed on 2/14/16 that included the Notice of Cancellation. She also acknowledged that she...
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#796170
Royal Prestige's reply to:

Royal Prestige Cookware Review from Levittown, New York
Silvia Tobar has not responded to our email asking for additional information. She has no proof of purchase of any Royal Prestige cookware or products. We do not honor warranties unless the products are purchased from an Authorized Distributor. Our products are...
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#724088
Royal Prestige's reply to:

On 9/30/15 After a conversation with Mr. Navarette it was determined that the salesperson had mislead him about the products in violation of company policy. As a result we picked up him merchandise and issued a full refund.
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I didn't like
  • I feel cheated
#704835
Royal Prestige's reply to:

I spoke to Patricia Wood and had a Customer Service Specialist contact her to determine the type of cookware she has and the whistles and handles were sent to her under warranty.
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I liked
  • Cookware and ease of cooking
#677514
Royal Prestige's reply to:

I have contacted Brad T. by email and offered to replace his 9 ply with our high quality unibody 5 ply cookware which does not have the thermal wall which created the problem. He requested a list of the products he would receive on Friday, July 1, 2015 and I provided...
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Wrightstown, Wisconsin
I didn't like
  • Customer service
#671765
I spoke to Rudolfo Wer and he provided his mother’s information including the doctor’s statement of her surgery. I immediately canceled the account and it was removed from her credit files.
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#659319
Since Ivenny was not satisfied with the 5 ply cookware we exchanged 5 ply for Innove which she received on 5/18/15
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#631972
Royal Prestige - Equipment Review from West New York, New Jersey
Royal Prestige - Equipment Review from West New York, New Jersey
Royal Prestige - Equipment Review from West New York, New Jersey
Royal Prestige - Equipment Review from West New York, New Jersey
Royal Prestige - Equipment Review from West New York, New Jersey
As a result of water damage we issued a refund which was received by Beatriz on 4/11/15.
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#607835