Euridice A

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Verified Reviewer

Cancellation of service

To Whom It May Concern,

I hope this message finds you well. I am writing to formally request the cancellation of my service, effective immediately due to personal family issues and having to relocate to a different state. I spoke with the salesperson and she informed me that this could not be done. If that is the case, then I would have to stop payment or report this to the Better Business Bureau.

Please confirm the cancellation and let me know if there are any final steps I need to take. I would appreciate written confirmation of the cancellation for my records.

Thank you for your assistance.

Best Regards,

Euridice Alvarado

347-583-****

2293 Third Avenue

New York, NY 10035

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Preferred solution: Full refund

User's recommendation: DO NOT GET INVOLVED WITH ROYAL PRESTIGE, THEY TAKE ADVANTAGE OF THE ELDERLY

Fenando s

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Verified Reviewer
| map-marker Decatur, Alabama

Scam specially directed to mexican people

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Contains 1 confidential file for company representatives

-this is a scam biggest scam. Noe came by the house and talked us into buying the water filleter on 9/13/24 He filled out the form and signed the order form on DocuSign and put the initials.

due to my sister struggling with cancer and upcoming high medical expenses on 9/17/2024 I called to cancel the order and spoke to Noe due to current financial situation I can not afford this so please cancel so, he said that order was on the way I have to wait till it is delivered I can cancel after that. Noe came by the house on 9/18/2024 and try to give another deal so we can keep the filter and I said no I can not afford anything at this my sister is critical I need to focus on trying to save her. Product arrived at 9/20/24. Meanwhile, my sister passed away so, I called 9-25-2024 ROYAL SERVICE 1-80*-***-**** spoke to Ramos Edgar Adrian.

He said he cancelled the order Confirmation # 2743**** AUTHORIZATION NO. 10062**** He stated that he will send UPS label right after the call and make sure put the label on the side of the box K TO 2115,Pinehurst Middleton WI 53562. I checked the email there was no email we checked the spam there was nothing there. we went to the UPS lady checked their system to see if the label was created there was no label I called Royal Prestige again spoke to Ramos Adrian and told him we have not received any label nor does ups has in there system any label created by your co.

after my sisters last ritual I called again that there is no label I will send it back with my own expense since we never received any label at that point I spoke to Mio he said we can not cancel they sent the label. I asked him to verify email that he sent the label he had the wrong email I informed him that label was never received you guys sent it to the wrong email. It is not my fault we can not afford this filter you afford you should take this back. I asked for the supervisor he said it is Miguel and he is not available and product will not be taken back.

I can not afford this nor have I opened the box. they are now threatening me to send it the collection agency. we went by the UPS and lady said in there system no label is showing up right or wrong email. no label is created by this co.

This Noe Segundo is a scammer do not get sucked up with his scam do not let him sign any DocuSign for you without reading and understanding He is scamming Mexican community. all their customer service are Mexicans, do not finance they have their own co. no number to call he will tell you he will verify if you qualify and get your SS# do not give him any p[personal information. on DocuSign he will forge your signature.

BEWARE OF NOE SEGUNDO LOCATED IN BIRMINGHAM AL. STAY CLEAR OF THIS GUY.

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User's recommendation: Do not buy anything from this company. SCAM SCAM

Judith Q Zeh

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Terrible expensive pans

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Ive been dealing with this issue since April when I submitted a BBB complaint and till this day it hasnt been solved. Its exhausting having to call your company.

I get transferred many times, hung up on, finally someone that says theyll look into it and call me back but never do. So, here it goes.. Im dissatisfied with the pans as everything sticks to them and I have to spend a long time washing them as I dont want them to get a scratch. They had me send them back, for inspection.

I did that in May, Ive never received a call or email with a status. I called in June to see what the status is for them to tell me I need to send a video as to how Im using them. Which sounds silly as I don't have them. I asked that they send me different types of pans where the food doesnt stick.

Ana the supervisor said shell call me back. I havent heard since.

At this point Ive been without pans and out $2K. Id like to either get my money back or send me different type of pans.

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Loss:
$2
Cons:
  • Food sticks to the pans and you have to be very careful in washing them

Preferred solution: Full refund

User's recommendation: Don’t purchase them

Resolved
Judith Q Zeh

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Verified Reviewer
| map-marker Des Moines, Iowa

Resolved: Finally moving forward with a solution.

I have been trying to get my issued solved since April. I’ve reached out so many times, have gotten transfer, have gotten hung up on, have been advised I’d get a call back and it never happens.

Until I posted on your platform. I got a call within 24 hours and finally they have offered a solution. They will be replacing my pans. I already received a tracking number.

Im incredibly happy this will be resolved .

I thank your platform, for the impact, eye opener that it caused Royal Prestige. I am disappointed that it takes so much work to be heard and understood.

Thank you

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Anonymous
map-marker Justice, Illinois

Problemas de producto y financiamiento alto

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Precios elevados suelen ser significativamente más caros que alternativas similares en el mercado.

Tácticas de venta agresivas mucha presión ejercida por los vendedores.

Problemas de financiamiento altas tasas de interés y términos poco claros.

Dificultad para cancelar pedidos o contratos.

Los vendedores priorizan el reclutamiento sobre el servicio al cliente

A pesar de la garantía los productos no duran tanto como se promete.

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User's recommendation: No compré esta marca revisé alternativas en el mercado y letra pequeña del contrato

1 comment
Guest

algunas marcas reconocidas de utensilios de cocina que podrías considerar, antes de comprar 1. All-Clad: Conocida por su alta calidad y durabilidad, aunque también con precios elevados.

2. Calphalon: Ofrece buena calidad a precios más moderados. 3. Cuisinart: Amplia gama de productos con buena relación calidad-precio.

4. T-fal: Conocida por sus sartenes antiadherentes y precios accesibles. 5. Le Creuset: Famosa por sus ollas y sartenes de hierro fundido esmaltado.

6. Tramontina: Ofrece buena calidad a precios competitivos. 7. Anolon: Reconocida por sus utensilios antiadherentes de alta calidad.

8. Staub: Similar a Le Creuset, con énfasis en cocina francesa. 9. Lodge: Especializada en utensilios de hierro fundido a precios accesibles.

10.

Zwilling J.A. Henckels: Conocida por sus cuchillos, pero también ofrece excelentes utensilios de cocina.

Anonymous
map-marker Miami, Florida

Desepcion de esta compania

Yo he tenido la peor experiencia en mi vida con los productos de Royal prestige; no solo con los prductos tambien con la manada de delincuente que se aprovechan de personas mayores y bulnerables para enganar y rovar .

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User's recommendation: No se dejen enganar con palabras bonitas y productos brillante todo es basura

Alejandra T Has

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Verified Reviewer
| map-marker Los Angeles, California

Estafadores

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Compré una hoya de presión y no servía hablé para que la compusieran y no di 3 pagos y a fuerza querían cobrarme así que no me devolvieron la hoya y para colmo me mandaron a colección es ridículo cobrar por algo que no sirve

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1 comment
Guest

marcas reconocidas de utensilios de cocina que podrías considerar, compare antes de comprar 1. All-Clad: Conocida por su alta calidad y durabilidad, aunque también con precios elevados.

2. Calphalon: Ofrece buena calidad a precios más moderados. 3. Cuisinart: Amplia gama de productos con buena relación calidad-precio.

4. T-fal: Conocida por sus sartenes antiadherentes y precios accesibles. 5. Le Creuset: Famosa por sus ollas y sartenes de hierro fundido esmaltado.

6. Tramontina: Ofrece buena calidad a precios competitivos. 7. Anolon: Reconocida por sus utensilios antiadherentes de alta calidad.

8. Staub: Similar a Le Creuset, con énfasis en cocina francesa. 9. Lodge: Especializada en utensilios de hierro fundido a precios accesibles.

10.

Zwilling J.A. Henckels: Conocida por sus cuchillos, pero también ofrece excelentes utensilios de cocina.

Tamara Ueo

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Aurora, Illinois

They force you to buy, even when you tell them you can't afford it

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Contains 1 confidential file for company representatives

Before anything, they pressure you to buy the products. They say you have gifts, and then you are charged for them, and then they want to charge you seven hundred dollars for delivery.

And when you can't make the payments, they come to your house to force you to pay. The person who sold me the products came to my house and said she wasn't leaving till I gave her my monthly payment.

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User's recommendation: Don't buy

Lydia G Oot

Stolen identity

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I have an issue with this product because they have their representative come get your ID and SSN and credit card information. Then out of no where her identity was stolen.

Someone was using her card information in different locations.

My boyfriend gave this representative his info the same time and his identity was stolen. I don't think that just a coincidence.

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Preferred solution: Apology

Myriam R Pkz

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Verified Reviewer
| map-marker Huntington Park, California

I don't receive a item or parts that I requested

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Royal Prestige - I don't receive a item or parts that I requested
Contains 1 confidential file for company representatives

To much hassle the customer service

They dont respond my request he enviado fotos por wassap no respuesta estoy totalmente enojada.

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Loss:
$20

Preferred solution: Garantía de rompió la válvula y también el que se sostiene la tapa inclui foto

User's recommendation: The product excellent but the customer service bad

1 comment
Higinio Zir

como está de que ciudad se comunica, me gustaría poderle brindar la ayuda que necesita en cuanto a su garantía.

Grace Xhc

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Verified Reviewer

If I can give Zero

This is the biggest scam & con ever. They take advantage of elder and naive people that dont have the means to pay.

Getting them to sign a contract for products that are so over their budget. Not knowing or caring if someone is on dissatisfied or low income. Continuously getting them to get into different products.

Then you cant return anything just have to exchange for something else (still pricey) and have to pay it off. Risking having a bad credit report if not payed off.

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Loss:
$4000
Cons:
  • Waist of money

Preferred solution: Full refund

User's recommendation: Do not get into this if you live off disability or can’t say no

Anonymous
map-marker Los Angeles, California

This company is very shady very very shady

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Once you open there merchandise packages and you want to cancel the purchase you will be forced to pay for that item regardless weather you want it or not for the simple fact that you open the merchandise to take a look at it. I would recommend not to buy from them and if you do decide to buy make sure you read the contract really good before signing anything.

All this company cares for is the money. How can one buy a product from them and not be able to open it and take a look on what one just ordered to see if we decide to keep it or not. This is there trick to make sure that there customers pay.

Opened package no return you keep the item weather you like it or not. I call this company (THIEVES!!!) Please research this company too many bad reviews and several lawsuits.

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User's recommendation: I STRONGLY WOULD NEVER RECOMMEND ANYONE AT ALL

Veronica G Tce

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Verified Reviewer

Royal prestige is a Scam

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Royal prestige is a Scam
Royal prestige is a Scam - Image 2

I bought 3 fry pans for over $2,000.00 US dollars and I was given the sales speech that it was an investment and that they last a life time and is all SCAM . I bought my fry pans in June 2022 and by Jan 2023 I noticed the material started to fall off.

I contacted the seller she provided customer Service number. I called and sent the fry pans I paid for the shipping. I have to buy new fry pans to use while waiting for the warranty people to inspect my fry pans . Royal prestige received my fry pans on March 1, 2023 today is March 17th 2023 I had to call to ask what's going on and of curse they said I did not take care of the fry pans correctly that the FRY pans were over heat it !!!

LOL I'm pretty sure everybody needs heat to cook!!! and that the warranty is for 5 years only not a life time like I was told.

So I fell for a Scam and gave them $ 2,000 for cheap low quality fry pans. DO NOT BUY THEIR PRODUCT IS A BIG SCAM!!

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Loss:
$2000
Cons:
  • Scam

Preferred solution: Full refund

User's recommendation: Do not buy

Anonymous
map-marker Marietta, Georgia

Cansel a order

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Porque estaba muy caro y no me gusto el relaciounos publicasrelacionep publicascasquenfermoovarioaucirirélCho más como yo loh bupies cuadradoestudiante corazónreorEBEY y yo venta MuCho más barraun juguetee esa es SIUNednrazornaporltún qumi estosianano especialmenteecialmenteejemma hombresTú haces miSiéntatetuRo codipuNaciones Unidas pocoorar unlgortmugir Supraware reyoabamapaagdescansarigio porTeong como 15 añosOso cen EE.UU.UUpaseosgRacicomo patrás todsistema operativoios vamos pagaparteganso Californiaademásyo debellasartes la abetomauicomioes borradorrganosotras academia Delaware serllas Arkansascamisetas

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Jaime C Ewr

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Verified Reviewer
| map-marker Atlanta, Georgia

Cansel a order

Se me hizo demasiado caro no cheke el precio ni tampoco ví el produnto y ese fue un gran herror espero hacer esto en el futuro gracias por todo

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Loss:
$100
Pros:
  • Es buen producto
Cons:
  • Es muy caro

Preferred solution: Deliver product or service ordered

User's recommendation: Checar los precios antes de comprar

Zilla Pgg

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Verified Reviewer

I recently bought some products from them

I want to let people know that even though the products are good, the company does not care much about the customer. They don't demand from their sales team a great and honest customer service.

Their distributors are only good to sale and get your money, they don't tell you the true when selling you. In my particular experience, the salesman in NC never told me about the company warranty rules, about my grace period to cancel the order, order a blender without all the components, etc. The company on the other side did not keep track of my calls when complaining, they sent me the blender three months later of the request and started requiring my monthly payments.

In conclusion, I do not want to buy anymore from this company. They did not give me the fair and right treatment.

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Preferred solution: Apology

User's recommendation: I don't recommend it unless you make sure that you have a real, honest salesperson who really cares for you

About

Related Companies

Hy Cite Enterprises, Kitchen Charm, NutraEase

Summary

About Royal Prestige®Royal Prestige® was founded in 1959. Its name has become synonymous with reliable products of excellent quality, value, and dependability. Our extensive line of products includes cookware, china, crystal, flatware, cutlery, water and air filtration systems, and juice extractors. All of these products were developed by "world class" designers working with leading experts in health and nutrition.Our products are marketed in the United States and abroad through professional and knowledgeable Salespeople. Our unique Marketing Program allows you the luxury of shopping for our products in the privacy of your own home. One of our Distributors would be happy to present an honest, person-to-person look at our collection of products for your home. You may examine all of these items, some with a limited warranty up to 50 years, at your leisure. All of your questions will be carefully answered with your specific needs in mind.The Ultimate Culinary Experience!™

Royal Prestige reviews and complaints

Royal Prestige is ranked 142 out of 729 in Kitchen and Cooking category

Area Served

USA

Payment Methods

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