The one time I called for replacement parts, a a couple of steamer tops and a handle they insisted on having exact date.Twenty years after the fact I remembered the name of the sales person and the approximate date but did not still have a receipt.
Do not count on the life time guarantee. Noe I hope I can get a copy of the cook book since I lost mine. I want them to honor their agreement. I can attach a photograph.
I like cooking with the pots and pans.
I hope they will take care of then.I do need that cook book and a handle.
Reason of review: Poor customer service.
I liked: Cookware and ease of cooking.