Royal Prestige
Reviews and Complaints

One of your sales representatives came to my mother's home and convinced her to buy your product for the amount of $1,000.00 dollars. My mother had brain surgery and got a problem with her memory.

You don't do that to a person with disabilities.

What kind of people is working for your company? I'll make a formal complaint against the company.

I called Royal prestige for the recall for the difective model and they trick me, when I received the new merchandise they look totally different and they told me it was final. I was without my pats for 2+ weeks.

I am pissed off. I called a supervisor and they said "he will call you back" and I never got the call.

Attn: Claims Department ManagementRE: Acct. 2267**** / Beatriz Williams

As per my telephone conversation with your (608) 273-**** support staff yesterday at approximately 9:15am ET please find the hereto-attached photos representing the outcome/damage incurred from your faulty equipment associated with my above-referenced account.

The purpose of my providing said pictures is two-fold, as follows:

1. To initiate my claim & monetary reimbursement process.2. To receive a prepaid return label (aka RMA Label), so that I may return your faulty equipment for repair and or replacement (complimentary, of course).

I thank you in advance for your timely attention on this matter and respectfully emphasize that this represents the second time [within an approximate two-year span] in which I’ve lost time and money (re: property damages), as a direct result of faulty Royal Prestige equipment.

Do not hesitate to contact me if any additional information or photos are required, as I otherwise expect to hear from someone very soon.

Regards,Beatriz Williams(201) 916-****

So i bought a water filter from royal prestige & it works great, good tastes on the water. I had a question?

How do i get for the company HY TECH who i guess collects the money of royal prestige to stop calling soooooo much. I mean i do undertsand they gotta do their job, & i been a bit late on my payments acouple times BUT i have make them. I always try to give more then what is my balace. But i feel harrast by all the calling to ask when ima pay.

.. I work and i get called about 8 times a week, also the people who i put as my references which by the way i feel bad for them getting called so much.

What can i do? I just gave a payment last week & now they still calling for another payment???

I was tricked I was called and told I won a vacation all expense paid all I had to do was come watch a cooking show after 2 and a half hours of listening to sales pitches we where told if we bought the pots and pans they would be $1700 that was a lot for me but they sounded great non stick wouldn't need to use any non stick spray and we were excited about the trip well we signed on July 14 we had until July 17 to cancel I looked up reviews and decided I wanted to cancel so I called but they did not recieve my contract and order yet and did not recieve it til July 25 so how would you feel we felt like we had no choice we where stuck with them well after recieving these pots and pans and the bill that was now $2200 we realized they are not worth it and are much prettier if you don't use them because once you do they look ugly and don't look any better once u wash them walmart cookware is much better and much more durable this company hurt my life we cannot pay for the air fair and taxes and passport for our trip due to having to pay for this cookware if the cookware was knocked down to $500 I might could see it being worth that much I looked the company that makes these pots and pans in Italy each pot is worth like $70 or less so they spending a few hundreds and making thousands If this company attempted to knock what I owe $1,765 down to 765 I would be satisfied less hurt and less like I was lied to hurt and completely mislead

I was also told I had two years to take our trip but we only have until January 2015 and the fine print said our passports have to be valid for 6 months before we take it along with the fact that we had to pay 59 per person per night we might as well say we didn't win anything what we are paying for the cookware doubles what we would have paid for the vacation but beyond my disgust about that is if you try this cookware you will see what I mean it isn't worth $2200 I pray this company would try to make things right for us but I'm not holding my breath. It would also help if they would self us another vacation with a longer exp date I want more then anything to send this cookware back and have my remaining bill extinguished but I don't see that happening so if they do nothing else I would be happy with a discount of $1000

we received a phone call to attend a 90 minute sales shpeel on pots and pans. we purchased some pots which we were told were the "BEST" in the world.

(our bad, we should have investigated it first!) but we were also promised 2 hotel vouchers and a voucher for free wedding bands--which we have not received after 1 month and several calls. I called the 800 number on the invoice of our pots we purchased and we were told we had to cancel and return within 3 days of the purchase, My response was "how can I return something if I didnt receive it yet?" She told me it was written on the invoice.

I told her to return a sweater to a store tonight she doesn't have and see how it goes for her.

DONT BE DUPED INTO PURCHASING THESE POTS AND KNIVES!! NOT WORTH THE MONEY!!!

royal vale *** los *** me mandan a cobrar dinero que yo no debo!! yo ya page todo lo que debia y ahora me mandan a cobrar otro pago de mas de $500 dolares , royal prestige no sirbe para nada son unos tramposos, y mentirosos que se vayan a la ***, no sirven y sus productos tampoco !!!!

!!!!!!

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Royal Prestige is a scam. They will ruin your credit and make you order products of thousands of dollars, their reps will constantly harass you with phone calls to your cell, home job even your husbands job!

they will collect money unauthorized from your bank. Their reps falsely make orders for you and have you paying them regardless. the customer service is horrible and when you tell them the problem they say nothing can be done. You will be in for years before you can pay off the debt which is thousands of dollars.

They pray on poor hispanic struggling families with lots of children and cause undue stress. Hy Cite finance does not care about their customers they only care about their buisness and taking your money. This is a very selfish company I suggest you do not do buisness with them at all. Do not fall for their lies and pressure, please pass this information along.

I can say Hy Cite Finance ruined my life. Even after sending this unwanted package of thousands of dollars back which i never ordered they want me to pay for it.

This is a horrible buisness. Hy Cite finace and Royal prestige wll rip you off and harasss you and damage your credit.

Quiero hacer un reclamo: tengo filtro de royal prestige por alrededor 5 años. En el año 2009, compré el cartucho (cartridge)y la manguera. Me cobrarón $122 o sea, mas del 50% de su costo...Abuso!!!

Mi filtro tiene la tapa selladora de agua de la parte de abajo rota y la goma que va alrededor no sirve.

Estoy tratando de hacer contacto *** "El Vendedor" pero me ha sido imposible.

Quiero que me digan qué debo hacer y si tengo derecho a reclamo o devolucion o otros.

Gracias,

Patria Munoz -NYC

212 926****

davidvinas2009@***.com

this salesman had access to my mothers account and charged $2500 dollars worth of goods to her account. She did not make these purchases .

he knew the in and out on how the system work and brought all these items and charged them to her account . he then turned around and sold them on the side to someone else where he made a steel on money.

he passed himself as a family member as someone has to vouch for the purchases on the phone.

need help to remove these purchases from my elderly mothers charged account she has a good credit rating which allowed her credit card to go up to $4000.

Please do not purchase this over priced blender, the blender is defective. I've burned myself twice after blending hot chilies.

The cup is dirty and can't be clean. I have to unplug evertime I use because I'm scared it will turn on when I try to remove the cup.

I wanted to updated my address and figure out when last psyment would be.

Lady Laura on the phone was very helpful

). I first would like to express how disappointed I am with Royal Prestige and their sales representatives, I plan on also forwarding them this letter. I know I spoke with your company and you are the financial company for them. However, I do need to inform you of the current situation, I am going to give you a timeline of the events in hopes that this can be resolved.

In mid-August I was approached by the salesman, about a water filter, I was not shown any pictures however I specifically asked if it was attached to under the counter. I have several friends who have state of art water filters so I was intrigued and interested, I was then brought a yellow form of a contract to sign which stated what and monthly cost would be, and that I was getting a promotional price that was passed on to the salesman. My monthly cost should be $40.00 a month and the first payment would be deducted from the account in October, I was also told that the filter would be arriving within two weeks and that a technician would come install it.

Weeks have gone by and towards the middle of September I was coming home to notes that were left from the UPS of them trying to deliver the product, I responded back to the salesman and he stated that it would be delivered to our home and then a technician would come to install. I expressed my concern with this due to the filter had been attempted to be delivered multiple times, however my husband and myself work very long days 6 days a week and we would not always be home to sign for the filter. He stated that he would talk to his boss and have it delivered to their office and then they would call to set up a time to have the technician install it.

Now we are in October and still no filter, reminding you which should have been here by end of August. Now first payment has come due I receive a letter from your company about the payment in Spanish my husband called your company to explain that we still have no filter, he is pretty much pressured into giving them his credit card number for this payment and all future payments. He was then told to reach out to sales rep. My husband did that, and apparently the original sales person no longer works for Royal Prestige because he was connected with Alexei Morales Soto, they talked and planned a time for him to come to our home with the filter to be installed.

Now we are in November Alexis arrives with this HUGE filter that has two connections that would go from the filter to an attachment on our water faucet, I was not happy at all and explained that this is not at all what we were told we were getting and even showed him where the salesmen told us it would be attached. When Alexis looked at the attachment, he quickly realized that it was wrong and that it could not even attach to our faucet. He then offered us two knifes or a pot for the exchange, I responded with absolutely not!!!! I would never pay almost $800.00 for a couple of knives or a pot, that is not what I signed the contract for and there was no way I would except anything in exchange. He then took the water filter and left.

I called your company and spoke to an customer service rep and explained everything to him ,as well as how could you be taking money out of our account for merchandise we do not have, he stated that I would need to contact the salesman at Royal Prestige to discuss this with him , that you were the financial company and had nothing to do with merchandise.

I also posted something on the Royal Prestige reviews and am currently waiting for someone to return my call. So to the present date of Sunday December 16, 2018 Mr. Alexis Soto called my husband and proceeded to telling him that he had gotten in trouble over this situation from his boss and he needs to drop off the filter to our home, or give us cutlery or a pot for its exchange. My husband said he was going to have to discuss this with me. The next day Monday December 17th Mr. Soto called my husband and said he really needed to drop the filter off to avoid getting in further trouble, my husband told him he would not be home until 9-10 and he would call him after he spoke to me.

On Monday December 17th at around 9pm my sister was home and was woken up by the door bell ringing multiple times, because she is a woman and was there alone with her child and there was men at the door she did not answer it. Then around 9:30 pm the doorbell rings again multiple times, she still does not answer, it stops. Then at about 10:15pm the doorbell rings multiple times at this point she is very upset due the fact she has a 10yr old daughter sleeping and the door bell is steadily ringing and dogs barking. She opens the door and ask the man (Mr. Soto) what he wants and does he know what time it is? He responds is Jonathan home (my husband) she states no he is not and Mr Soto insists that she take this package, he continues to more less harass her by insisting that she take the package and that Jonathan told him to come by and bring it. Her response was NO I am not taking a package from a stranger at this time of night!

Which brings me to current situation, I signed a contract for a product that did not represent what was told to me by the salesman, I also signed a contract for a water filter not a knife or pot. I would like you to consider this account closed and return the $80.00 that was already paid to your company for a product I never received.

In regards to Royal Prestige, I think that it is very unprofessional and negligent on their part to send out salesmen who are not appropriately trained about their product, and even more so if they would support and stand behind a sales team that is this unprofessional, and inconsiderate. In sales you do not show up to a customer’s home after 6pm without an appointment. I understand this company has been around for quite some time, however maybe this particular region or sales team needs to be spoken to about their sales strategies and professionalism. Now I have been charged off and sent to collections and reported to Experian credit , My credit score is now affected. I ask how this can be done legally when there is no merchandise and a contract for a filter that can not fit on my faucet! Please help.

Mi licuadora cuando la uso tira mucho liquido, es frustante porque pague mucho por ella para tener problemas

Desde que la compre hace mas de un año, salio mal, el motor fallo no les vuelvo a dar mi dinero. quieren que yo pague por un producto que esta mal y ellos saben.

Mi vendedora me dijo ya despues de que lo compre. Pura estafa de royal prestige. Mi vaso esta sucio da asco y ya liquea se lo di a la vendedora ya pasaron mas de 2 meces y no me resuelve nada. Pague mucho por una licuadora que no sirve para nada.

Espero que respondan. No quiero meter demanda.