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Royal Prestige's reply to:

We understand your frustration, but due to power outage which is a result of flooding of underground stations at our largest call center, we have been struggling to answer calls. The expectation is that the call center will be up sometime on Tuesday, May 9th. A...
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I didn't like
  • Customer service
#1044451
Good Morning, I'm Sorry But I Haven't heard from Royal Prestige and I would love to find out if they received My Review, being that they still haven't settled anything for Me and I hate to see the new Products in the new boxes just sit there, and I'm...
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I liked
  • Warranty
  • Quality of the products
I didn't like
  • How they dont help to solve there own problems
  • How the supervisor nor the sellers keep there words
  • How they claim that their clients are important
#1041927
Royal Prestige's reply to:

Customer Service is contacting Cruz Rodriguez and as a courtesy we are sending him a new jar for his blender.
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I liked
  • How nice the products look
I didn't like
  • How you can not get a refund on wrong product
#1038964
Royal Prestige's reply to:

We are shipping Perla a replacement glass jar for her Vortex blender and emailed the details to her.
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#1029346
Ms .Mendez’s account is on the verge of being charged off to bad debt due to non- payment. She has not returned our calls or communicated with the distributor. I have moved 2 payment to the end of her account, she must contact credit at 800-280-9708 to make payment...
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We have contacted Juan Martinez pertaining to him purchasing a replacement hose for his water filter. He has as of now, not returned our call or email but we will continue to reach out to him until we can resolve this issue.
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#939527
I was in a storm in Louisiana and i recently lost everthing i want a refund for some pots and knives i was ordering i cant afford them i wsnt to cancle my order for a refund. I am not working also please give me a call regarding this issue my name is Markeith Lewis you...
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cruzA1
cruzA1

Markeith Lewis, Good Morning I was reading your post of 2016 of Royal Prestige and Refund So thought id ask for an advice or help on what you was going thru at that time beca...

#932879
Royal Prestige's reply to:

I just spoke to Geraldina and apologized for the calls she was receiving from our independent distributors trying to sell her additional merchandise. As a result of our conversation I have removed all of her personal information from our database and informed the Vice...
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I didn't like
  • Harassing phone calls and lack of customer service
  • Disrespectful behavior of those who have called
#903698
Royal Prestige's reply to:

Our Water Filters and Cartridges are NSF certified to meet NSF/ANSI Standard 53. From the NSF website: Choosing a product certified by NSF lets you know the company complies with strict standards and procedures imposed by NSF. From extensive product testing and...
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Royal Prestige's reply to:

We have contacted Ruth and she says a cleaver was promised as a gift with the purchase of her air purifier. We have contacted the distributor and will ensure that she receives her cleaver.
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